Returns & refunds

Because each piece is cut and stitched to your measures (and usually on your fabric), refunds are generally not applicable.

• If our process audit approves a rare goodwill case, credit is issued as a gift voucher with limited validity — not cash or an online refund. Issuance usually takes 7–10 working days.
• Visit fees already used for a completed visit are not refunded; unused requested visits may be cancelled before freeze as described on your order.

• Exchanges are considered case by case (fit within the notified window, clear stitching fault).
• StchNow may rectify defects at our cost. You may need to bear shipping if we ask you to return the piece for repair.
• Raise fit concerns within 48 hours of delivery, and quality / stitching concerns within 7 days.
• Partner-brand items sold through StchNow follow that brand's return rules.

Message support with your order reference, photos of the issue, and what you need. Call +91 93809 26028 or email contact@stchnow.com. Our team reviews the order trail and tells you the outcome.

Terms & conditions · Alterations & goodwill · Cancellation